Acting Head of Administration and Finance
Responsibilities: The Head of Administration and Finance is responsible for the management of the administrative and operations staff and services, Faculty finances. He is Secretary to the Faculty Board and advises the Board on strategic and operational issues, policy and procedure.
How to develop Administrative Staff
A well-trained administrative staff is equipped to handle a wide variety of workplace responsibilities in a timely manner. Administrative assistants, executive assistants and administrative services managers are some of the more common job titles in this arena. Signs of a well-developed administrative team are efficiency, productivity, clear communication patterns and a solution-oriented approach that meets and exceeds organizational goals and expectations. Here are some strategies for developing an administrative staff of a university.
- Administer skills assessments. Some employers conduct skills testing before hiring employees, but these tests also can be administered with longtime employees, particularly when introducing new computer software applications or company processes.
· Clarify the objective of the skills assessment. Letting employees know that the purpose of the skills tests is to assist in designing training programs will alleviate their fears of losing their jobs or being criticized or demoted.
- Develop individualized career development plans. Treat each administrative employee as a person with unique strengths and needs. Engage in one-on-one discussions that explore employee goals, needs, challenges and interests.
· Create a timeline for skills development. Encourage administrative personnel to accelerate skills enhancement by assigning a deadline for completion of training programs. Skills development timelines are helpful for both the employer and administrative personnel. For example, an executive assistant who achieves advanced mastery of word processing software will potentially benefit from greater productivity and shorter work days.
· Balance administrative development goals with other workplace expectations. Personnel who work long hours, for example, cannot be expected to spend their after hours and weekends in mandatory training programs. Schedule trainings and skills discussions to take place during university downtime.
· Examine common workplace conflicts, complaints and challenges. Students might be complaining about unclear email communications.
· Resolve challenges by training personnel.
· Establish team meetings to address time management skills. An administrative team might be consistently late in delivering documents or responding to communications. Weekly meetings help to uncover common challenges. Staff members may be in need of additional resources, information or training to get their work done in a timely manner.
- Offer training with organizational growth in mind. An administrative assistant might need additional training on a website development product in order to update website information for a new product. Executive assistants who receive comprehensive training on new company policies are in a better position to answer questions from new company partners.
- Institute rewards systems for high achievement.